Refund Policy — LISAFI

7-Day Refund Window

New subscribers can request a full refund within 7 days of their first payment if the app does not work as described.

Cancel Anytime

Cancel before your next billing date to stop future charges. You keep access until the end of your paid period.

Annual Plans

Annual subscriptions are refundable on a pro-rated basis for unused months, within 30 days of purchase.

Scope of This Policy

This Refund Policy applies to all paid subscriptions to LISAFI, based in Kaduna, Nigeria. It covers the Starter (₦5,000/month), Growth (₦10,000/month), and Pro (₦20,000/month) plans, as well as their annual equivalents.

By subscribing to LISAFI, you agree to the terms set out in this policy. This policy is governed by Nigerian law.

Monthly Subscriptions

7-day refund window for new subscribers. If you subscribe for the first time and the application does not perform as described on this website — such as a core feature being unavailable or a technical fault on our end — you may request a full refund within 7 days of your first payment.

The following conditions apply to monthly plan refunds:

Refund eligible: technical fault preventing you from using the app at all, within 7 days of first subscription.
Refund eligible: duplicate payment made in error — we will return the extra charge.
Not refundable: you subscribed but decided not to use the app.
Not refundable: partial months — once a billing period has started, the charge for that period stands.
Not refundable: renewals after the initial 7-day window has passed.
Not refundable: downgrade from a higher to a lower plan mid-cycle — the difference is not returned.

To avoid an unwanted charge: cancel your subscription at least 24 hours before your next renewal date. Cancellation stops future billing but does not trigger a refund for the current period.

Annual Subscriptions

Annual plans offer a discount equivalent to 2 months free. Because of the reduced rate, refunds on annual plans are handled as follows:

Full refund within 7 days of purchase if a technical fault prevents use.
Pro-rated refund within 30 days of purchase: you will be refunded for the full months remaining, calculated at the monthly rate for your plan.
No refund after 30 days from the annual purchase date, except where required by Nigerian consumer protection law.

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