Deletion is permanent and immediate. Once you confirm, your account and all shop data are removed instantly. This action cannot be reversed. Export your sales history and inventory before proceeding if you need records for future reference.
How to delete your account
1
Open Lissafi and log in
Launch the Lissafi mobile app. Sign in with your registered phone number and password.
2
Go to Settings
Tap the menu icon and navigate to the Settings screen.
3
Find "Delete Account"
Scroll to the bottom of the Settings screen. Tap Delete Account.
4
Enter your password
Type your current account password to verify it is you.
Type DELETE to confirm
In the final confirmation field, type the word exactly as shown:
DELETE
Tap the Delete My Account button. Your account is removed immediately.
What gets deleted & what is kept
Deleted immediately
Your account profile (name, phone, email, business details)
All products and inventory records
All sales transactions and receipts
All customer records and debt balances
All staff accounts linked to your business
All expense records and financial reports
Retained temporarily
Payment transaction records — kept for 7 years as required by financial regulations.
Server backups — purged within 60 days of deletion.
Can't access your account?
If you have lost access to your Lissafi account and cannot follow the in-app steps, contact support directly to request manual deletion. Provide your registered phone number and business name.